Shipping costs

Country	Payment methods	Standard	Express
Inside Luxembourg Belgium Netherland Germany with GLS to 5 kg	Bank transfer	7.- €	25.- €
Outside Luxembourg EU with GLS to 5 kg	Bank transfer	10.90 €	--
None EU countries with GLS to 2,5 kg	Bank transfer	16.- €	--

Shipments of goods within the EU are shipped at the indicated prices; there are no additional duties or taxes. Our offers already include the 15% Value Added Tax, which is applicable in Luxembourg.

The VAT will be deducted from the selling price for companies that are located within the EU and have a VAT Registration Number.

16% will be deducted from the price for the VAT if shipments of goods are going outside the EU. Any duties or VAT normally applicable in the respective destination country will be billed to the Customer under all circumstances.

If your order is delivered by GLS, then the shipment will be consigned to you and charged to you. The postage costs paid by us on your behalf are included in the invoice amount.

Invoices, Payment

You will be asked to pay for your order, where appropriate, after shipping has taken place. Hereby you are able to choose between direct debit, cash on delivery, and bank transfer as your method of payment. For first time orders we reserve the right to limit the payment options to advance bank transfer. All charges are made in Euros.

Right of return

If, for any reason, you are not satisfied with your purchase from us, you may return it to us within 14 days. The right of return period is 14 days, commencing on the day of shipment. Please use the original packaging for return shipments. Upon request the reimbursement for the item, at the original price at the time of purchase, will follow. The order will then be declared void. A copy of the receipt should be included with the shipment so that any delays, and associated costs, can be avoided. Packages where the shipment cost is charged to the receiver can only be accepted by prior agreement, and then only by means of regular shipping. Please contact us briefly before the return shipment of a special-order item.

Protection of data

The security of your details, and the protection of your privacy, is of uppermost importance to alben-rahmen.de. For us this is the groundstone of a successful enterprise. You, as a customer, will only trust us if our methods of business are safe, and the abuse of your data is impossible. By using the alben-rahmen.de website you accept that your personal details with be processed through a machine. The confidential treatment of your data is assured.

We have commited ourselves to the following:

- We will only store information which will aid the processing of your orders, and which is necessary to the optimising of our services. These are personal details such as name und address, telephone number, E.mail address, credit card number or bank account co-ordinates. - We will never supply your details to a third party.
- We do not distribute E.mail addresses of our customers, for profit or otherwise.
- alben-rahmen.de guarantees adherence to the strict regulations of the Data Protection Act. Your privacy will be observed by us.
- At all times you are entitled to information, rectification, blockage and deletion of your stored details. Simply write to info@alben-rahmen.de .
- The transfer of personal details is carried out using particularly secure SSL technology. The access to your personal details by an unauthorised third party is therefore not possible.
- We will securely hold all of your stored details on our server. Parties unauthorised by alben-rahmen.de will have no access to your personal details.
- Your questions concerning data protection are most welcome. Please address all queries to info@alben-rahmen.de .

Damages

Should your parcel arrive having suffered a form of damage you should refuse to accept the delivery, or you should accept the delivery under proviso by requesting a signed declaration from the person delivering the parcel that it is damaged. Should you find upon opening the parcel that the goods have been damaged you should report this to your nearest postal service within 24 hours. Please note that claims for damaged goods can only be processed once you have filed a report with the company responsible for the delivery of the parcel.

Improvements and alterations

www.alben-rahmen.de reserves the right to alter products, and their descriptions, on this site without prior notice. The product descriptions and their prices remain the property of alben-rahmen.de.

Enjoy shopping with us,

Your alben-rahmen.de Team